Thank you for signing up and creating your first knowledge base. We're excited to help you get started! Below is a quick guide to help you navigate and make the most of the key features within your knowledge base application:

  • Command Center: All your tools are just a shortcut away. Press ⌘ + K on Mac or Ctrl + K on Windows to open the Command Center.

  • Articles: Articles form the core of your knowledge base. You can easily create and edit articles to provide helpful information to your customers. Use formatting, media, and links to enhance the readability.

  • Categories: Organize your articles into categories and sub-categories to ensure a smooth browsing experience for your users. Categories make it easy for customers to find relevant information.

  • Media Manager: The Media Manager keeps all your files organized in one place, so you can reuse them across multiple articles.

  • Custom Domain/Subfoler Setup: You can use your own domain to make the knowledge base more aligned with your brand or create a subfolder with your existing domain. Follow the setup instructions in the Custom Domain section to ensure everything works smoothly.

  • Customizer: Personalize your knowledge base by changing the look and feel. Modify themes, colors, and logos to reflect your brand identity and create a consistent experience for your users.

If you need any assistance, feel free to reach out to our support team at help@thrivedesk.com. We're here to help!